Save time & waste less with personalized grocery recommendations and delivery
.svg){kind=small}
Frequently Asked Questions
General
Jupiter is a grocery automation & meal planning service that makes it easy to do your weekly shopping with personalized recommendations and delivery to your door. Our autopilot technology learns from your preferences to help you build your cart and spend less time planning and shopping each week.
Jupiter is not either a grocery delivery company nor a meal kits company. It’s both! With Jupiter you can shop for products, or plan your weekly shopping by meal, using the hundreds of recipes available to you. You can add all the ingredients required for a recipe to your cart in just one click. Plus you have the flexibility of not picking an ingredient if you already have it or substituting it with a brand you like. You save money, while getting meals that fit your preferences better. Jupiter also deliver in reusable bags.
It all starts with our onboarding questionnaire where we ask you a few questions about your specific needs & lifestyle. Every week receive a smart shopping plan that you can review and update.Your edits gives us information about what you like and you can also actively help the app learn faster about your preferences and consumption by answering fun quizzes weekly.
Everyone is unique, and we love that! Jupiter is the most personalized grocery experience in the world, designed to help you however you like to shop. As we learn from your preferences over time, we’ll get better at surfacing new products and recipes we think you’ll love. You can customize any recipe and save new ones you discover from any website.
We work with all your favorite brands, local farmers, bakers, and butchers to bring you the groceries and household items you need every week at fair prices. For every product we carry in our store, we look at what’s in it, where it comes from, and how it’s grown or made to make sure our assortment reflects our values — and yours. We deliver straight from our warehouse in San Francisco.
We work directly with brands and wholesalers, so we are able to offer prices on par with grocery stores. If you find a product cheaper elsewhere, let us know and we’ll match the price.
No, our warehouse associates and delivery teams are permanent employees who receive above a living wage and health insurance. We’re proud to take care of our team and offer our customers a reliable experience.
Given that we work with brands and wholesalers directly, we are able to offer prices on par with grocery stores. If you find a product cheaper elsewhere, let us know and we’ll match the price.
All our recommendations in your store are personalized to your preferences, which you can edit at any time. We have 600+ shoppable recipes with dietary considerations like Gluten Free, Keto, Vegan, Vegetarian etc. We tag all of our products and recipes so it’s easy to search and filter for what you need.
We do our best to match your existing shopping routine so you don’t have to shop at multiple stores. You can make a product request for anything we're missing — we’re continuously adding new items to our catalog.
Yes! With Jupiter, you get recipe recommendations that make the most of what’s already in your pantry & fridge based on previous purchases. You can also actively help the app learn about your inventory by answering fun quizzes. Our app also helps you decide the right amounts to buy. Every week receive a smart shopping plan that you can review and update.
Account
You do not have to pay to set up an account with us and there are no subscription or membership fees—ever.
We charge you for the items in your cart at the end of your shopping window each week. This charge will show up as a pending charge once your shopping window closes and then the charge will go through the day after your delivery.
Yes, you can pause or cancel anytime at no cost.
Deliveries
We’re available in San Francisco, Marin, and some areas of the South & East Bay. Find below the specific zip codes where we deliver: 94002, 94005, 94010, 94014, 94015, 94024, 94025, 94027, 94030, 94038, 94040, 94041, 94043, 94044, 94061, 94063, 94065, 94066, 94070, 94080, 94102, 94103, 94104, 94105, 94107, 94108, 94109, 94110, 94111, 94112, 94114, 94115, 94116, 94117, 94118, 94121, 94122, 94123, 94124, 94125, 94126, 94127, 94128, 94129, 94131, 94132, 94133, 94134, 94139, 94140, 94141, 94142, 94143, 94144, 94145, 94146, 94147, 94151, 94158, 94159, 94160, 94161, 94163, 94164, 94172, 94177, 94301, 94303, 94305, 94306, 94401, 94402, 94403, 94404, 94501, 94502, 94530, 94601, 94602, 94602, 94605, 94606, 94607, 94608, 94609, 94610, 94611, 94612, 94618, 94619, 94702, 94703, 94704, 94706, 94707, 94708, 94709, 94709, 94710, 94720, 94804, 94805, 94920, 94925, 94941, 94965 and more!
Every week, we build your cart and send you a notification for you to review it ahead of your delivery. You can review and edit your order until 12pm the day before your reserved weekly delivery slot. You can also skip your delivery or reschedule it to a different day anytime before the cutoff.
Yes. With Jupiter, you are always in control. If you don’t want to receive groceries on a particular week, you don’t have to. To avoid charges when skipping a week, you simply need to “pause” your order or cancel your membership after logging into your account. If you want to change the day of your delivery, you can also do so from the deliveries panel of your account.
That’s totally fine! We have different plans, tailored to different delivery needs. You can downgrade or upgrade your Membership from the Account section of our app.
The health and safety of our community is our number one priority. We are excited to offer contactless delivery through our Leave at My Door delivery feature.
Leave at My Door delivery gives you the flexibility to have your groceries delivered without having to come to the door or be at home. You can leave delivery instructions for your shopper at checkout, and we’ll notify you when your order arrives.
Leave at My Door is now the default setting for all Jupiter deliveries. If you’d prefer to not use this feature, simply let us know in your delivery instructions. We require shoppers to wear masks whenever they come into contact with customers.
We makes it easy to communicate with our team. You can leave notes on products, or communicate directly with customer service about your needs and preferences. If an item you want is out-of-stock, your shopper will follow your replacement preferences.
Tipping is optional but encouraged for delivery orders. It’s a great way to show your shopper appreciation and recognition for excellent service. 100% of your tip goes directly to the people who prepare and deliver your order.
Grocery Automation
It all starts with our onboarding questionnaire where we ask you a few questions about your specific needs & lifestyle. Every week receive a smart shopping plan that you can review and update.Your edits gives us information about what you like and you can also actively help the app learn faster about your preferences and consumption by answering fun quizzes weekly.
It varies with every household, but it usually takes about a month (or 4 deliveries) to fully learn from your habits, needs and preferences, and perfect the accuracy of our recommendations. That’s why we encourage you to make the most of your 1 month free trial, and help provide as much feedback as you can while you enjoy free deliveries.
With Jupiter, you get recipe recommendations that make the most of what’s already in your pantry & fridge based on previous purchases. You can also actively help the app learn about your inventory by answering fun quizzes. Our app also helps you decide the right amounts to buy. Every week receive a smart shopping plan that you can review and update.
We do our best to match your existing shopping routine so you don’t have to shop at multiple stores. You can make a product request for anything you’re missing — we’re continuously adding new items to our catalog.
All our recommendations in your store are personalized to your preferences, which you can edit at any time. We have 600+ shoppable recipes with dietary considerations like Gluten Free, Keto, Vegan, Vegetarian etc. We tag all of our products and recipes so it’s easy to search and filter for what you need.
Sustainability
With Jupiter, you get recipe recommendations that make the most of what’s already in your pantry & fridge based on previous purchases. You can also actively help the app learn about your inventory by answering fun quizzes. Our app also helps you decide the right amounts to buy. Every week receive a smart shopping plan that you can review and update.
Yes, we recently upgraded our packaging to be able to offer a low-waste grocery delivery solution. Today, we’re proud to say that all Jupiter orders are delivered in eco-friendly, reusable canvas bags. You can leave them outside your doorstep for pickup in subsequent deliveries. All bags are completely sanitized in our facilities before reuse. And all damaged bags are recycled responsibly.
Other
Please email us directly at support@jupiter.co. We're here to help!